SHIPPING POLICY.
At PALM., we want to ensure your order arrives quickly and safely. Below, you'll find all the information about our shipping costs, delivery times, and important details regarding international shipping. If you have any questions, please don't hesitate to contact us!
Postage costs
How long does it take to receive my order?
- All orders placed before 4:00 PM will be shipped the same day. Items typically ship within the following timeframes:
| Region | Delivery time | Costs |
|---|---|---|
| NL/BE | 1 working day | Free shipping |
| Germany | 2-4 working days | €5.90 Free shipping from €100,- |
| Europe | 2-5 working days | €5.90 Free shipping from €150.00 |
| UK | 1-4 business days | £5.90 Free shipping from £100,- |
| USA | 4-9 working days | $9.90 Free shipping on orders over $150.00 |
| World | 7-14 working days | €19.90 Free shipping from €300.00 |
Import Costs & Taxes
-
All orders are shipped from the Netherlands.
Within the European Union there are no additional costs or import duties. -
For orders outside the EU, local import taxes or customs charges may apply.
To make the process as smooth as possible, we will cover these costs afterwards. -
If you are asked to pay import taxes upon delivery, simply pay these to the carrier.
Then send us proof of payment via support@palmjewelry.com and we will refund the full amount.
Frequently Asked Questions (FAQ)
Do you offer tracking for my order?
- Yes, we offer tracking for all shipments. As soon as your order ships, you'll receive an email with the tracking information.
What should I do if my order is delayed?
If you haven't received your order after the expected delivery time, please contact our customer service. We're happy to help.
Incorrect delivery information?
- Please check your address carefully when placing your order. Did you accidentally enter the wrong address? Unfortunately, we cannot cancel the shipment once it is in transit. In that case, the package will be returned to our warehouse, which can take approximately two weeks. Once we receive your package, we will contact you by email to confirm an updated address. Please note that reshipping fees will apply, depending on the destination country. After payment is received, your package will be reshipped to the correct address. To avoid delays, please check your address thoroughly during checkout and on your order confirmation.
Customer service
Do you have any questions or need help? Feel free to contact us at support@palm-jewelry.com. We're here to help!