SHIPPING.
At PALM. we want to make sure that your order gets to you quickly and safely. Below you will find all information about our shipping costs, delivery times and important details regarding international shipping. If you have any questions, please do not hesitate to contact us!
Shipping Costs
How long does it take to receive my order?
- All orders placed before 4pm will be shipped the same day. Typically items will be shipped within the following time frames:
| Region | Delivery time | Costs |
|---|---|---|
| NL/BE | 1 working day | Free Shipping |
| Europe/UK | 3-7 working days | €5.90 Free shipping from €150,- |
| USA | 4-9 working days | $9.90 Free shipping on orders over $150,- |
| World | 7-14 working days | €9.90 Free shipping from €300,- |
International Rights and Costs
- Payment of all duties and fees associated with international shipping is the responsibility of the buyer.
- All shipments are sent from the Netherlands, so there are no customs charges within the EU.
- Outside the EU, customs fees and import taxes apply. As these vary from country to country, we advise you to contact your local customs authorities for specific information.
Frequently Asked Questions (FAQ)
Do you offer tracking for my order?
- Yes, we offer tracking for all shipments. Once your order has been shipped, you will receive an email with the tracking information.
What should I do if my order is delayed?
- If you have not received your order after the expected delivery time, please contact our customer service. We will be happy to help you.
Customer Service
If you have any questions or need help, please feel free to contact us at support@palm-jewelry.com. We are here to help!