WARRANTY.

What our warranty covers

Every PALM. piece comes with a 2-year warranty on manufacturing defects. If something breaks in that time because of how it was made, we sort it out.

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What's covered

• A link or clasp that fails with normal wear
• Construction faults
• Finishing that comes loose with normal use

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What's not covered

• Normal wear, like scratches, silver darkening or small dents
• Damage from drops, knocks or misuse
• A cuff that has been bent more than once
• Repairs or alterations by others without checking with us first
• Loss or theft

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Within 2 years

You get the same piece new from our stock. If it's no longer available, you get store credit for what you paid.

• You send the piece back to us so we can check it
• You only pay for the return label. Prices per country are on our returns page
• We pay to ship the new piece to you

Is it something small, like a clasp? A jeweller near you can sometimes fix it faster. Check with us first and we'll agree on how to handle it.

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After 2 years

We still have your back. If your piece breaks, send us a photo. No need to post it. You get 50% off the same piece, or off a similar one if it's no longer available.

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How to report it

1. Email us at support@palm-jewelry.com
2. Add a clear photo and your order number
3. Within two working days we'll tell you the next step

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Questions

Not sure if your situation is covered? Send us a message through the contact form or email support@palm-jewelry.com. We'll give you an honest answer.