FAQ.

Order before 13:00 and we ship your order the same day from the Netherlands. As soon as your package is on its way, you automatically receive an email with a personal track & trace link.

Delivery times vary by country and region. For a complete overview of our delivery times and shipping costs, visit our shipping page. There you will find all the current information about shipping within the Netherlands, Belgium, Europe and worldwide.

All shipping rates, including free shipping from a certain amount, are on our shipping page.

All jewelry from PALM. Jewelry is shipped from our own warehouse in the Netherlands.

Yes, every order at PALM. is shipped with a track & trace code, so you know exactly where your package is.

You can pay safely with iDEAL, Bancontact, Klarna (pay later), credit card (Visa, MasterCard), Apple Pay, PayPal and more.

Yes, we offer Klarna Pay Later to customers in the Netherlands, Belgium and Germany, among others.

100%. Our webshop is equipped with SSL encryption and meets all requirements for secure e-commerce payments.

Our jewelry is handmade from 925 sterling silver - a high-quality alloy made up of 92.5% pure silver. This is the most widely used and most valued silver in jewelry worldwide. It combines luxury, quality and durability in one.

Yes. All our men's jewelry is made from real 925 silver, no plating or coating. So you wear an authentic silver bracelet, ring or necklace that only gets more beautiful over time.

Because we work with solid 925 silver, jewelry can oxidize slightly over time. That is normal with real silver and easy to clean with the silver cloth or cleaning agent included. Good care = a lifetime of wear.

Yes, our silver jewelry is water-resistant. Showering is no problem. Preferably avoid harsh chemicals (such as chlorine or perfume) to keep your silver looking good for a long time.

We have a clear ring size guide on our website. You can easily measure your size with a ruler or a piece of string, or measure a ring you already own. Can't work it out? Feel free to send us a message.

Many of our silver bracelets for men are adjustable or available in several sizes. Every product page clearly states which size fits which wrist circumference.

Yes, 925 sterling silver is nickel-free and safe for people with sensitive skin. Our jewelry is therefore hypoallergenic and can be worn daily without worry.

Yes, you have 30 days to return or exchange your order. Make sure the jewelry is unworn and in its original packaging.

Email [support@palm-jewelry.com] with your order number. We will send you clear instructions. Returns are simple and quickly arranged.

Yes, exchanges are free in the Netherlands, Belgium and Germany. We will send you a new 925 silver piece free of charge as soon as we have received the original item back. Outside those countries, you cover the cost of the exchange.

In most cases you cover the return shipping, unless you received a wrong or damaged item. In that case we take care of it free of charge.

Report this within 24 hours of receipt via support@palm-jewelry.com and add clear photos of the item and the packaging. If it checks out, we will send you a new piece of jewelry right away or offer you a suitable solution.