SHIPPING POLICY.


We want your order to reach you quickly and safely. Below you'll find our shipping costs and delivery times, plus what you need to know about international shipping. Any questions? Feel free to get in touch.


Shipping costs

How long does it take to receive my order?
  • All orders placed before 1:00 PM are shipped the same day. You'll find the delivery times per region below.
Region Delivery time Costs
NL/BE 1 working day Free shipping
Germany 2-4 working days €5.90 Free shipping from €100
Europe 2-5 working days €5.90 Free shipping from €150
UK 2-5 working days £5.90 Free shipping from £100
USA 4-9 working days $9.90 Free shipping from $150
World 7-14 working days €19.90 Free shipping from €300

Import costs & taxes

  • All orders are shipped from the Netherlands.
    Within the European Union there are no extra costs or import duties.

  • For orders outside the EU, local import taxes or customs charges may apply.
    We cover these costs afterwards.
  • Asked to pay import costs on delivery? Just pay them to the carrier.
    Then send us the proof of payment at support@palm-jewelry.com and we will refund the full amount.


Frequently asked questions (FAQ)

Do you offer tracking for my order?
  • Yes, every shipment is tracked. As soon as your order ships, you'll receive an email with the tracking information.
What should I do if my order is delayed?
If your order hasn't arrived after the expected delivery time, contact our customer service. We're happy to help.


Wrong delivery details?
  • Check your address carefully when you place your order. Entered the wrong address by mistake? Unfortunately we can't cancel the shipment once it's on its way. The package will then be returned to our warehouse, which can take about 2 weeks. Once we receive it, we'll email you to confirm the corrected address. Reshipping costs apply, depending on the destination country. After payment, your package is sent again to the correct address. To avoid delays, check your address carefully at checkout and on your order confirmation.
Customer service
Questions or need help? Email us at support@palm-jewelry.com. We're happy to help.

WHAT MAKES PALM DIFFERENT.

Solid 925 sterling silver

We only work with solid 925 sterling silver. It lasts for years. Silver darkens. Edges soften. None of that is damage.

Designed to be worn

Every design starts as a sketch. It has to look right and feel right, even at the end of a long day.

Lifetime warranty

If something goes wrong because of a manufacturing fault, we fix it for free. Even years later.

Free gift box

Every order comes in our gift box, with a handwritten card. Useful if it's a present.

A MESSAGE FROM THE FOUNDER.

"I COULDN'T FIND JEWELRY WITH AN EDGE. EVERY DETAIL HAS A REASON."

Maybe you know the feeling. You look for a piece of jewelry and everything is too much, or too plain. I wanted something I could wear every day without it shouting.

That's how PALM. started. Simple, with a reason behind every detail.

Dennis
Founder of PALM.

BEHIND THE BRAND