SHIPPING POLICY.
At PALM., we want to ensure that your order is delivered quickly and safely. Below, you’ll find all information regarding our shipping costs, delivery times, and important details about international shipping. If you have any questions, please feel free to contact us!
Shipping Costs
How long will it take to receive my order?
All orders placed before 4:00 pm are shipped the same day. Items are typically delivered within the following timeframes:
| Region | Delivery Time | Cost |
|---|---|---|
| NL/BE | 1 working day | Free Shipping |
| Germany | 2-5 working days | €5.90 Free Shipping on orders over €100 |
| Europe/UK | 3-7 working days | €5.90 Free Shipping on orders over €150 |
| USA | 4-9 working days | $9.90 Free Shipping on orders over $150 |
| Worldwide | 7-14 working days | €19.90 Free Shipping on orders over €300 |
International Rights and Costs
Payment of all fees and charges associated with international shipping is the responsibility of the buyer. All shipments are sent from the Netherlands, so there are no customs charges within the EU. Outside the EU, customs duties and import taxes apply. Since these vary by country, we advise you to contact your local customs authorities for specific information.
Frequently Asked Questions (FAQ)
Do you offer tracking for my order?
Yes, we provide tracking for all shipments. Once your order has been dispatched, you’ll receive an email with the tracking information.
What should I do if my order is delayed?
If you haven’t received your order after the expected delivery time, please contact our customer service. We’re here to help.
Incorrect Delivery Details?
Please check your address carefully when placing your order. If you accidentally entered the wrong address, unfortunately, we cannot cancel the shipment once it’s in transit. In this case, the package will be returned to our warehouse, which may take approximately two weeks. Once we receive your package, we’ll contact you via email to confirm a corrected address. Please note that a re-shipping fee will apply, depending on your country. After payment, your package will be sent again to the correct address. To avoid delays, please double-check your address during checkout and on your order confirmation.
Customer Service
Have questions or need assistance? Don’t hesitate to reach out to us at support@palm-jewelry.com. We’re here to help!