RETURN POLICY

NOT SATISFIED? NO PROBLEM.

Is your order not quite what you expected? No worries. You can return or exchange your item free of charge within 30 days of receipt.

 


Would you like to request a return? Please contact us first via the contact form. Unfortunately, returns sent using the return form without prior approval cannot be processed.

We do our utmost to make the process as smooth as possible. If you have any questions, feel free to contact us.

Return & Exchange Policy
To be eligible for a return or exchange, your item must be in its original condition: unworn, unused, with all tags attached, and in the original packaging. Please ensure the item is returned in a condition suitable for resale. Returns that do not meet these requirements cannot be accepted.

 


RETURNS FOR REFUND

Would you rather return your order for a refund? That's possible too.
Please note: you will be responsible for the costs of the return label.

After registering via the contact form, you will receive a shipping label from us by email, with which you can easily return the item via a service point designated by us.

Return costs:

  • Netherlands & Belgium: €6.99

  • Germany: €8.99

  • Great Britain: £8.99

  • Europe: €12.99

  • Outside Europe: return costs are at your own expense (no shipping label available)

 


RETURN CONDITIONS

To be eligible for a return or exchange:

  • The item must be unworn, undamaged, with tags and in original packaging.

  • Returns must be registered in advance using the returns form.

  • Unauthorized returns or returns shipped at PALM's expense will be refused and returned at the sender's expense.

Preferably use the original PALM packaging or a sturdy box. Make sure the package is properly sealed.

 


REFUND

Once we have received and inspected your return (within 1-3 business days), you will receive a confirmation by email.
If everything is in order, we'll refund the amount to your original payment method. Please allow for processing time with your bank or credit card company.
Please note: the original shipping costs and the return costs will not be refunded.

 


IMPORTANT: YOUR OWN RESPONSIBILITY

You are responsible for the shipping until the return package reaches our warehouse. We are not liable for lost or damaged packages shipped by our own courier.

 


SHIPMENTS FROM OUTSIDE THE EU

Packages from outside the EU may be delayed by customs checks. PALM is not responsible for customs clearance. Any import duties will be partially offset against the refund amount (1/3 for the customer, 2/3 for PALM).

 


RECEIVED A DAMAGED OR WRONG ITEM?

Please report this within 3 days of receipt via support@palm-jewelry.com and attach clear photos. After approval, we will send you a free shipping label.
If you return the item on your own initiative without our instructions, we cannot refund the shipping costs.

 


DID YOU RECEIVE A DAMAGED OR INCOMPLETE PACKAGE?

Please accept the package with reservations or refuse it immediately upon delivery.
Then contact us at support@palm-jewelry.com and send photos of the damage or missing item. We'll take care of the rest.

WHAT MAKES PALM DIFFERENT?

Top Quality Materials

PALM uses only 925 sterling silver – a premium material that not only exudes luxury but is also durable. No tarnishing, no compromises. Only the best for you.

Powerful Designs for Men

Our jewelry is designed with a sharp focus on masculine elegance. Each piece is bold, unique and made to stand out, without compromising on comfort or wearability.

Lifetime Warranty

At PALM we believe in quality that lasts a lifetime. That's why we offer a lifetime guarantee on all your purchases. If there is a problem, we will solve it for you free of charge, so you can wear with confidence.

Free Luxury Gift Wrapping

Each order comes in a high-quality signature gift box. A gift to give, or to treat yourself – always stylishly wrapped.