RETURN POLICY

Not happy? No problem.

Is your order not what you expected? That happens. At PALM. you have 30 days to exchange or return your order.

Exchange: the first one is free in NL, BE and DE

Would you like a different size, a different colour or a different piece? That is possible. We always ship the new item to you free of charge, with track & trace.

Are you ordering from the Netherlands, Belgium or Germany? Then the first exchange per order is free. You will receive a free return label from us. As soon as your original item reaches us in good condition, we ship your new item.

Would you like to exchange again after that? The standard return costs below apply.

Are you ordering from another country? Then the standard return costs below apply to every exchange.

Register your exchange through the contact form. Tell us which item you want to exchange and which size we should reserve for you.

Return for a refund

Would you rather have your money back? That is possible too. Register your return through the contact form. You will receive a return label and clear instructions from us.

The return costs are deducted from your refund:

• Netherlands and Belgium: € 6.99
• Germany: € 8.99
• United Kingdom: £ 8.99
• Rest of Europe: € 12.99
• Outside Europe: at your own expense. We cannot offer a return label there.

Conditions

Return your item in its original condition: unworn, undamaged, with tags and in the original packaging.

Always register your return or exchange in advance through the contact form. We cannot process shipments that have not been registered.

Please use the PALM. packaging or a sturdy box. Seal the package properly.

Refund

We check your return within 1 to 3 working days of receipt and send you a confirmation afterwards.

Is everything in order? Then we refund the amount through your original payment method. Processing at your bank may take a few days.

We do not refund the original shipping costs.

Your responsibility during the return shipment

Until your package arrives at our warehouse, the responsibility is yours. Always keep your proof of shipment. We are not liable for packages that are lost or damaged in transit.

Returns from outside the EU

Is your return shipment coming from outside the EU? Please allow extra processing time at customs. We cover two thirds of any import duties. One third is deducted from your refund.

Received a damaged or wrong item?

We are sorry about that. Report this within 3 days of receipt at support@palm-jewelry.com and include clear photos.

As soon as we have confirmed this, you will receive a free return label and we will solve it for you straight away. If you return the item without our instructions, we cannot refund the shipping costs.

Package not collected

Is your order not collected in time and therefore returned to us? Then the initial shipping costs are at your expense.

As soon as we have the package back, you can choose. We ship your order again at the standard shipping costs, or we refund the purchase amount without the initial shipping costs.

As long as we have not received the package, we cannot ship again and cannot refund.

Package damaged or incomplete on delivery?

Check your order immediately on receipt. Is the package visibly damaged or is something missing? Accept the package under reservation, or refuse it.

Then contact us at support@palm-jewelry.com and include photos. We will solve it together with you.