CUSTOMER SERVICE.
Very simple, just follow the steps on our size guide page to measure your ring size. Go to SIZE GUIDE.
We offer a hassle-free return policy. If you're not satisfied, you can return/exchange your items within 14 days of receipt. Refer to our MAKE A RETURN. page for more information.
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
We accept major credit/debit cards and secure payment methods such as PayPal.
Yes, we offer worldwide shipping. Please check our SHIPPING. page for more details.
Absolutely! All orders from PALM Jewelry are covered by our LIFETIME GUARANTEE We stand behind the quality and craftsmanship of our products.
That's sad to hear! But no worries, we are here for you to fix it. Please send us clear pictures of the defect so we can see what happened, if it falls into warranty we will replace the item free of charge!
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All orders within the EU are free of import/duty tax. On orders shipped outside EU import/duty tax do apply, but these vary from country to country. If you have any questions we advise you to check your countries regulations on the matter.
Feel free to reach out to our support team at support@palm-jewelry.com. We're here to assist you!
OUR JEWELRY.
All PALM. jewelry are designed in the Netherlands and handmade in Bali, Indonesia. Our founder, Dennis, together with our designteam puts in great care to create our unique and beautiful pieces.
Caring for your PALM. Jewelry is easy, ensuring your pieces maintain their brilliance for years to come. Visit our SILVER CARE. page for further details.
All cuffs are adjustable and fit most wrists. After adjusting the cuff size, you should easily get the cuff off your wrist.
Yes, all products are made out of 925 sterling silver. We only use high quality materials as we feel this will stand the test of time and will be by your side for a lifetime.
At this time, unfortunately it is not possible to take on custom orders or do engravings. But this is one of our goals for the future. So we are always open to ideas! You can always send us a message.
It can happen that a product that you really want is sold out, we understand this can be upsetting and would like to know when it will be back in stock. Because of the high demand it unfortunately is not possible to keep all our items in stock, as certain items are only produced in limited quantities.
Because of the many different factors that play a role in producing our pieces it is not always possible to give an exact date of a restock, as unfortunate this can be. However, we keep all of you well informed about the release of new items and restocks through our social media channels and our newsletter.
For this reason we would like to recommend you to register for our newsletter to always be up to date. On the product page of the item that is out of stock you can also register with your email address, you will then be notified directly as soon as it is available again!
The darker “used” look of our jewelry is perfectly normal, this is caused by the oxidation of the 925 genuine silver. Oxidation is possible to occur after the jewelry comes in contact with sulfur, you can find this in salt water, in the air, chloride or leather. Natural oxidation makes the jewelry look authentic and genuine, it gives the pieces character.
Want your jewelry to shine like new? Just follow the steps on the SILVER CARE. card that's included in the box where you received your jewelry in.
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